MobileGenius-Banner1.jpg
MobileGenius-Banner2.jpg
MobileGenius-Banner3.jpg
Banner-Products-dark.jpg
ContactUs-Banner.jpg
MobileGenius-Banner1.jpg

Tech Support On YOUR MOBILE PHONE


Tech Support on Your Mobile Phone

Real-Time. No Tickets. No Email.

SCROLL DOWN

Tech Support On YOUR MOBILE PHONE


Tech Support on Your Mobile Phone

Real-Time. No Tickets. No Email.

70% of workers surveyed said that poorly performing technology hurts productivity, and 60% said that bad IT support is the reason.
— Baseline Magazine Survey, April 2015
MobileGenius-Banner2.jpg

Mobile IT Support


 

We've All Been There

The panic-filled moment when we discover our laptop crashed, email isn't working, the projector is broken...

 

Mobile IT Support


 

We've All Been There

The panic-filled moment when we discover our laptop crashed, email isn't working, the projector is broken...

 

WE BRING HELP THROUGH YOUR SMART PHONE.  
WHEN THE USER NEEDS IT.  ON THEIR TERMS.

MobileGenius-Banner3.jpg

Benefits


 

Benefits

 

Benefits


 

Benefits

 

 
 

SATISFIED USERS


Mobile Genius is a simple cloud-based mobile application that provides users with real-time, immediate access to help, when they need it, where they need it, without emails and tickets that can go unanswered for minutes or hours. Users can chat, call or meet directly with tech support.

 

 
noun_186549.png
 

OPTIMIZED SUPPORT


Mobile Genius optimizes existing Tech Support personnel by location, time, issue/platform specialty and communication method. We estimate a 20% decrease in overall Tech Support costs while significantly increasing user satisfaction from less down time.

 
Learnings.png
 

LEARNINGS


Over time Mobile Genius provides invaluable data on the types of issues and resolutions by platform and application. It also collects data on user preferences for communication methods, response times and individual personnel ratings. Additionally, issues can be routed to the appropriate product owner or vendor.

Banner-Products-dark.jpg

Products


PRODUCTS

Products


PRODUCTS

Helping TRANSFORM CORPORATE SUPPORT SERVICES IN AN INCREASINGLY HIGH-SPEED AND MOBILE WORLD.

 
 
 
Multi-location-PRODUCT.png
 

MULTI-LOCATION SUPPORT

Team members can be located in a variety of locations: multiple offices, client sites and at home.

 
 

 
 
DownTime-PRODUCT.png
 

Eliminate Down-Time

We eliminate the down-time and frustration from technology that only increases as we rely on our devices and mobile applications more and more.

 
 

Hero-PRODUCTS.png
 

Make Support Services the Hero

We empower employees, we gather valuable data on what’s working and what’s not, and we ultimately make support services the hero.

 
ContactUs-Banner.jpg

Contact Us for a Demo


 

Contact Us for a Free Demo

 

Contact Us for a Demo


 

Contact Us for a Free Demo

 

 

Just 15 Minutes to See How We Can Make Tech Support the Hero


 
 
Name *
Name
Phone *
Phone